Privacy Policy

Last updated: 26 September 2026

This Privacy Policy explains how Podhigai Natural Resources Pvt Ltd (“RX3”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you visit rx3.in, send us an enquiry, or comment on our blog. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws of India.

1. Who we are

RX3 is the brand under which Podhigai Natural Resources Pvt Ltd manufactures and supplies precast concrete products. We are the Data Fiduciary responsible for the personal data described in this policy.

Registered / head office: Podhigai Natural Resources Pvt Ltd 20, Raj Nagar, NGO 'A' Colony, Tirunelveli – 627 007
Email: info@rx3.in
Phone: 0462-2551445
GSTIN: 33AAJCP2294B1ZN

2. Personal data we collect

Information you give us

Enquiries (contact page, product and category enquiries, and the blog consultation form): your name, mobile number, email address, your message, and the product or category you enquired about.
Blog comments: your name, your comment, and optionally your email address and website.
Consent records: the date and time you accepted this policy and, where applicable, agreed to receive marketing emails, the version of the wording you agreed to, and the IP address the form was sent from.

Information collected automatically

When you browse rx3.in we use cookies and similar technologies, through Google Tag Manager, Google Analytics and the Meta Pixel, to understand how the website is used and to measure the effectiveness of our advertising. This may include your IP address, browser and device type, pages visited, links clicked (such as phone and WhatsApp links), and the website or advertisement that referred you. We do not send your name, email address or phone number to these analytics or advertising services.

3. Why we use your personal data

To respond to your enquiry, provide quotations, and discuss and fulfil your requirements — on the basis of the consent you give when you submit the form.
To send you product updates, special offers and industry news by email — on the basis of your marketing consent, which you may withdraw at any time.
To publish and moderate blog comments.
To keep a record of the consent you have given, and to protect our website against spam and misuse.
To analyse and improve our website and measure our advertising.
To comply with our legal, tax and accounting obligations.

4. Marketing communications

Our enquiry forms ask for your agreement to receive marketing emails from RX3. You may withdraw that consent at any time, at no cost, by using the unsubscribe link in any marketing email or by writing to info@rx3.in. Withdrawing your marketing consent does not affect how we handle an enquiry you have already sent, and we will continue to reply to it.

5. Who we share your data with

We do not sell or rent your personal data. We share it only with:

Our staff and authorised dealers who need it to respond to your enquiry.
Service providers who process data on our behalf — including our website hosting provider, our email service provider, and Google and Meta for website analytics and advertising measurement — under appropriate confidentiality and security obligations.
Government or law-enforcement authorities where we are required to do so by law.

Some of these service providers may store or process data outside India, in countries permitted under applicable law.

6. How long we keep your data

Enquiries — for up to three years after our last communication with you, unless a longer period is required by law (for example, where an enquiry leads to a sale and tax records apply).
Marketing consent — until you withdraw it. After withdrawal we keep a minimal record so that we do not contact you again.
Blog comments — for as long as the comment is published, or until you ask us to remove it.
Consent records — for as long as we hold the data they relate to.

7. Your rights

Subject to applicable law, you have the right to:

Access a summary of the personal data we hold about you and how it is used.
Ask us to correct, complete or update inaccurate or incomplete data.
Ask us to erase your personal data where it is no longer needed for the purpose it was collected.
Withdraw any consent you have given, at any time.
Nominate another person to exercise your rights in the event of your death or incapacity.
Have your grievances addressed by us, and, if you are not satisfied with our response, to approach the Data Protection Board of India.

To exercise any of these rights, email info@rx3.in. We may need to verify your identity before acting on your request.

8. Grievance redressal

If you have any concern or complaint about how we handle your personal data, please contact our Grievance Officer at info@rx3.in or 0462-2551445. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

9. Security

We use reasonable technical and organisational safeguards to protect your personal data, including encrypted (HTTPS) connections, restricted access to our systems, and two-factor authentication for administrative access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Children

Our website and services are intended for adults and businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last changed. Where a change affects how we use personal data you have already given us, we will ask for your consent again where required.